Confirmation of Booking
You are responsible for ensuring that your traveling date, time and destination are correct before proceeding to payment. Upon receipt of the fare payment and the issuance of the Invoice Number and/or the itinerary, the seats are instantly confirmed.

Presentation of NRIC/Passport Number/Driving License to obtain Boarding Ticket
Passengers are required to present the NRIC/Passport Number/Driving License to the coach company ticket counter at least 30 minutes before departure to obtain the boarding ticket(s). Failing to do so, passengers may not be allowed to board the bus.

Refund of Ticket(s)
Tickets sold are non-refundable and non-cancellable.

Loss of Goods
The company is not responsible for any loss of goods or property of the passengers and accident.

StarMartOnline.com Legal Notice
Neither StarMartOnline.com nor any of its employees, warrants that the functions contained in this website will be uninterrupted or error-free. The entire risk as to the quality and performance of this website is with the user. In no event will StarMartOnline.com be liable to the user for any damage, including, but not limited to, service interruptions, or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this StarMartOnline.com website.

StarMartOnline.com will also not be liable to any action carried out by our coach company partners, or any event happens at our partners' side. For instances, StarMartOnline.com will not be responsible for any sudden change in coaches, schedules, departure date & time, arrival date & time; loss or accident incurred while taking the coach. However, you may feedback to us, and we will take necessary actions to prevent such recurrences in the future.